At the online conference on “Project on the improvement of bank service approach for the economy” at the Decision No 1726/QĐ-TTg dated September 5, 2016, by the prime Minister (Project 1726) held by the state bank, Mr. Pham Xuan Hoe, vice director of the Department of Banking policies, shared the content of the project 1726 with remarkable information.

Traditional channels have been developed to 9,787 branches with 16,937 ATM, 222,831 POS, over 60 credit institutions using Internet banking, 35 credit institutions using Mobile banking. Products of banking services should be diverse and updated to global standards. The quality of banking service products are improved and convenient, procedures and transaction fees are minimized, and automatic banking service products are enabled 24 hours/24. Level of banking service usage considerably increases.

Nonetheless, Mr. Hoe also informed difficulties and challenges which banks have to solve such as a modest ratio of non-credit services, capital provision to the national economy which should be share to the stock market and insurance market, unbalanced service use between people and companies upon geographical areas and sales scale.

At the conference, representatives of leaders of credit institutions; leaders of branches of credit institutions located in provinces and cities at 64 broadcasting points have exchanged the content on development of banking services, especially non-credit banking products, associated with these are mechanisms for information security, ensuring safety in the provision of services by commercial banks. The mechanisms also reinforce the development of product supply channels for poor households, near-poor households and policy beneficiaries, the improvement of the quality of operations of the Social Policy Bank, microfinance institutions and people's credit funds. The policies and procedures were also discussed to improved and simplified.